Return Policy
Welcome to UrbanEco. This Return Policy explains our process for handling returns and refunds. By purchasing from us, you agree to the terms outlined below. If you have any questions, please contact us.
1. Return Eligibility
Items must be returned within 30 days of delivery. Products must be unused, unwashed, and in their original packaging with tags intact.
2. Non-Returnable Items
Customized or personalized items and items marked as “Final Sale” are not eligible for return.
3. Process
To initiate a return, email our customer service team at our email with your order details and reason for return. Once approved, send the item to the provided address. Return shipping costs are your responsibility unless the item is defective or incorrect.
4. Refunds
Refunds will be processed within 10 business days after receiving the returned item. The amount will be credited to your original payment method.
1. Return Eligibility
Items must be returned within 30 days of delivery. Products must be unused, unwashed, and in their original packaging with tags intact.
2. Non-Returnable Items
Customized or personalized items and items marked as “Final Sale” are not eligible for return.
3. Process
To initiate a return, email our customer service team at our email with your order details and reason for return. Once approved, send the item to the provided address. Return shipping costs are your responsibility unless the item is defective or incorrect.
4. Refunds
Refunds will be processed within 10 business days after receiving the returned item. The amount will be credited to your original payment method.